Frequently Asked Questions

Welcome to our FAQ page! Here, you'll find answers to some of the most common questions about our products, shipping, returns, and more. If you can’t find the answer you’re looking for, feel free to reach out to our customer support team at admin@callowayfashion.com, and we’ll be happy to assist you.

1. What payment methods do you accept?

We accept the following payment methods for your convenience:

  • Visa
  • Mastercard

Your payment will be processed securely through our trusted payment gateways.

2. How long will it take to receive my order?

We aim to process all orders within 1-3 business days (Monday to Friday). After your order is processed, it will be shipped with an estimated delivery time of 6-9 business days, bringing the total delivery time to 7-12 business days from the date you placed the order.

3. Do you offer free shipping?

Yes! We offer Free Shipping on all orders within the United Kingdom. No minimum order value is required, and there are no hidden shipping fees. Shipping is completely free for all customers within the UK.

4. Do you ship internationally?

Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.

5. Can I change or cancel my order?

Once your order is placed, we aim to process it as quickly as possible. If you need to make any changes or cancel your order, please contact us immediately at admin@callowayfashion.com. We will do our best to accommodate your request, but changes or cancellations can only be made if the order has not yet been processed or shipped.

6. How can I track my order?

Once your order has been dispatched, you will receive an email containing your tracking information. You can use this tracking number to monitor the status of your delivery directly through our courier's tracking system.

7. What is your return policy?

We accept returns within 30 days of receiving your order. To be eligible for a return, the items must be in their original, unworn, and undamaged condition with all tags attached.

  • If you made a wrong order, the return shipping cost will be paid by you.
  • Once we receive the returned item, we will process your refund within 7 business days.
  • For detailed return instructions, please visit our Return & Refund Policy page.

8. How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at admin@callowayfashion.com within 30 days of receiving your order. We will guide you through the return process and provide you with the necessary return shipping details.

9. What should I do if I received a damaged or incorrect item?

We are sorry if you received a damaged or incorrect item. Please contact our customer service team immediately at admin@callowayfashion.com, and provide photos of the damaged or incorrect item along with your order number. We will resolve the issue as quickly as possible by either sending you a replacement or issuing a refund.

10. How do I contact customer support?

If you have any questions or need assistance, our customer support team is here to help. You can contact us by:

  • Phone: +44 7467 219340
  • Email: admin@callowayfashion.com
  • Business Hours: Monday - Friday, 09:00 AM - 06:00 PM (UK time)
  • Address: 2 Hopwood St, Manchester M40 2FA, United Kingdom

11. Can I modify my shipping address after placing an order?

If you realize there is an issue with the shipping address after placing your order, please contact us as soon as possible at admin@callowayfashion.com. We will make every effort to update your shipping details before your order is processed or dispatched. Once an order has been shipped, we are unable to modify the shipping address.

12. Is it safe to shop on your website?

Absolutely! Your privacy and security are very important to us. Our website uses secure encryption technology (SSL) to ensure that your personal and payment information is always protected during transactions. You can shop with confidence knowing your data is safe with us.

13. Do you offer gift cards?

Currently, we do not offer gift cards. However, we’re continuously working on expanding our offerings and will keep you informed of any new additions to our store.

14. What should I do if I have trouble placing an order?

If you encounter any issues while placing an order, please try refreshing the page or clearing your browser’s cache. If the problem persists, please contact our customer support team at admin@callowayfashion.com, and we’ll assist you in completing your purchase.

Can’t find the answer you're looking for?
Feel free to reach out to us! We’re always happy to assist you and provide you with the best customer service experience.

  • Phone: +44 7467 219340
  • Email: admin@callowayfashion.com
  • Business Hours: Monday - Friday, 09:00 AM - 06:00 PM (UK time)
  • Address: 2 Hopwood St, Manchester M40 2FA, United Kingdom

Thank you for shopping with Calloway Fashion. We appreciate your business and look forward to helping you with all your fashion needs!